Manager as the Sponsor of Change
When developing your business unit, the manager must act in the role of being a “change sponsor.” The manager has clearly pointed out where the team or individuals need to improve but must also recognize their responsibility as the sponsor of the improvement goal. I like the reference to sponsor…it implies both a mentoring position and one who really cares about the person.
The sponsor-manager is in a position to require the change take place. This authority for change is important. The manager is also in the position of deciding on, and supplying, the tools and resources needed to bring about the change. Most importantly, the manager must follow-through and hold people accountable for the change improvement. If you have followed our Blog, you know my position…”you don’t get what you expect, you get what you tolerate.” Where change management is involved, the manager must only tolerate complete and total improvement. In this way, mistakes will not be made a second time. As a manager, if you Care, then Dare to Tolerate only the Expected Result!