Manager Skills – Communication and Project Management Go Hand-In-Hand
The focus of our Management skills News & Views today is on developing key manager skills. There are a number of important skills for successfully managing people but as as starting point, communication and project management are good to focus on for any manager. We have two articles on these subject, starting with “effective listening” as a component of communications.
Great leaders and managers have effective listening skills. They know what is happening outside of their organization, within their own business and within their customers company too.
A manager’s listening skills are key to team building, motivation, creating enthusiasm and mutual respect.
Through good listening skills you acquire information, enabling you to identify and clarify issues, make decisions, resolve conflict and be creative.
As some of you may know, I’m a member of Toastmasters International where we learn not only to speak well, but also to give feedback. We do this by writing down our feedback and standing up for 2-3 minutes and giving a precis of what went well and ideas for improvement. This truly focuses the mind on effective listening! Getting feedback from a great listener is incredibly motivating and confidence building. If you want to really improve your listening skills, I can think of few better places to practice.
To be effective, you will listen when you want to:
1. resolve conflict
Sadly, however good we are as a manager, at some point we will face conflict either between team members or with another colleague.
A few years ago, I was promoted to manage 2 merged teams. The only problem was that one of the teams already had a manager who would now report to me. To say he was unhappy is an understatement! Eventually I cornered him and told him we needed to discuss how we would work together. I chose the office cafe when I knew no-one else would be there and listened to him rant and rave for about 20 minutes, only nodding and saying that I understood his ire and frustration.Eventually he calmed down, and we were able to discuss some of the ideas we had for making this work. When we went our separate ways over a year later, he was my greatest advocate.
If it’s 2 team members, sit them down and get each to explain their concerns without interruption. As I found out with my colleague, often all they need is for their concerns to be recognized. For more advice on resolving conflicts.
2. get the most from visiting a customer or prospect
Instead of telling your customer what you can or can’t do for them, why not ask them, ask for suggestions for improvement and then listen to the answer. People are often much more insightful than we think, and too often, the sales meeting is just a sales broadcast. Your customer needs to know you think what they say is important, and for that you need to listen. To improve your listening and mentoring skills….More at How can I improve my listening skills? (And why would I want to …
When it comes to managing people, it requires effective communications skills. You can see how easily this skill ties into project management. You have an important project and now you must communicate assignments and expectations effectively. This in-turn leads to the core skill set of effective delegation.
To find more advanced concepts click here> 5 Must Have Management Skills or simply visit plan-delegate-manage.com/the-five-essential-characteristics-for-career-advancement/ and get your complimentary copy. Michael D. Moore is a veteran executive with over 40 years of experience in the Insurance and banking industries in the United States. He is the creator of the website, www.plan-delegate-manage.com, which strives to bring real world experience, proven skills and valuable delegation tools to managers around the world.