Coaching & Delegation in Management
A competent manager is one who grows his/her people and coaches them up so to speak. They delegate work effectively and their people execute work effectively because the manager has coached them for success. This is referred to as creating bench-strength so that the business unit has ever increasing capabilities. This is not accomplished by pats on the back alone. Successful managers learn to be direct and honest with developing their teams.
When an employee messes up an assignment, misses a deadline, fails to reach the standards expected, etc., don’t gloss over it. Many managers make this mistake. They worry about upsetting the employee or disappointing them by pointing out the mistakes. How will the employee grow if they don’t confront their shortcomings? If a manager tries to shield their employee to avoid upsetting them, the employee will not grow. Growth and development require feedback…honest, specific, well-intended and direct. Show them how to do the work correctly. Coach them on their skills. And yes, when necessary, tell them “you can do better and I expect you to do better.” Get out of the way of growth and get in the way of mistakes.