Busy managers not only assume the important assignments they make are understood, they take the response of the employee at face value. Most employees will either assume they understood what the manager has assigned, are afraid to ask for clarification or just don’t listen. Missed deadlines, poor quality work and low productivity result. Managers fault.
When delegating work assignments, frame the assignment as “What” needs to be done, “When” does it need to be done and “How” does the manager expect it to be completed. Next, ask the employee if they understand and have any questions. The Manager then repeats the assignment in summary form and looks for understanding on the part of the employee. If you have any doubts at all, ask the employee to repeat the assignment back. This may sound like “grade school” stuff but more assignments are missed than not. Make sure the assignees understands very clearly.